§ 1 Who We Are & How to Contact Us
ws999 is an internationally licensed online casino and sports betting platform serving users across Pakistan, including players in Karachi, Lahore, Islamabad, Faisalabad, and other cities. The ws999 platform is operated by its licensed entity (the "Data Controller") and is accessible at ws999.bet.
For all privacy-related enquiries, data subject requests, or concerns regarding how ws999 handles your personal information, you may contact our Data Protection team using the following details:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week via the ws999 Platform
- Response Time: ws999 aims to respond to all privacy-related enquiries within 5 business days
Note: This Privacy Policy applies to all users of the ws999 Platform regardless of the device used to access it — desktop, mobile browser, or any future ws999 application. By creating a ws999 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.
§ 2 Data We Collect
ws999 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and from third parties such as payment processors and identity verification services. The categories of data we collect are as follows:
2.1 Registration & Identity Data
- Full legal name as it appears on your government-issued ID
- Date of birth (used for mandatory 21+ age verification)
- Email address and mobile phone number
- Residential address, city, and postal code
- Nationality and country of residence
- Username and hashed account password
2.2 Identity Verification (KYC) Data
- Scanned or photographed copies of government-issued photo ID (CNIC, Passport, or Driver's Licence)
- Proof of address documentation (utility bills, bank statements)
- Selfie or liveness check images where required by our KYC provider
- Source of funds documentation for enhanced due diligence cases
2.3 Financial & Transaction Data
- JazzCash or EasyPaisa mobile wallet numbers associated with deposits
- Bank account details (HBL, UBL, Allied Bank, or others) for bank transfer transactions
- SadaPay account reference and last four digits of associated virtual card
- USDT TRC20 wallet addresses used for cryptocurrency transactions
- Full transaction history: deposit amounts, withdrawal amounts, dates, and reference numbers
2.4 Gaming & Betting Activity Data
- Game session records: titles played, bet amounts, outcomes, session duration
- Sports betting records: markets wagered on, stake amounts, odds accepted, outcomes
- Bonus redemption history and wagering progress records
- Responsible gaming tool usage: deposit limits set, cooling-off periods activated, self-exclusion history
2.5 Technical & Device Data
- IP address and approximate geolocation derived from IP
- Device type, operating system, and browser type/version
- Unique device identifiers where applicable
- Session timestamps, page navigation paths, and click-stream data
- Cookie identifiers and similar tracking technology data (see Section 5)
Sensitive Data: ws999 does not intentionally collect special category data (health data, biometric data beyond KYC liveness checks, political opinions, religious beliefs, etc.). If such data is incidentally disclosed by you, it will be deleted as soon as it is identified and is not used for any purpose.
§ 3 How We Use Your Data
ws999 uses the personal data we collect for the following purposes. Each purpose is tied to a specific legal basis as described in Section 4:
| Purpose |
Data Categories Used |
| Account creation and management |
Registration & Identity Data |
| Age verification and KYC compliance |
Identity + KYC Data |
| Processing deposits and withdrawals |
Financial & Transaction Data |
| Anti-money laundering (AML) monitoring |
Financial + Gaming Activity Data |
| Fraud prevention and security |
Technical + Financial + Identity Data |
| Responsible gaming obligations |
Gaming Activity + Registration Data |
| Customer support and dispute resolution |
All relevant categories |
| Promotional communications (where opted in) |
Registration + Gaming Activity Data |
| Platform improvement and analytics |
Technical & Device Data (anonymised) |
| Regulatory reporting and licensing compliance |
Identity + Financial + Gaming Data |
Marketing Communications: ws999 will only send you promotional emails, SMS messages, or in-platform notifications regarding bonuses and offers if you have explicitly opted in during registration or through your Account settings. You may opt out at any time by updating your communication preferences within the Account dashboard or by contacting support via live chat.
§ 4 Legal Basis for Processing
ws999 processes your personal data under the following legal bases, consistent with internationally recognised data protection standards and our licensing obligations:
- Contractual Necessity: Processing required to fulfil our obligations under the ws999 User Agreement — including account creation, payment processing, and game provision — is carried out on the basis that it is necessary to perform the contract between you and ws999.
- Legal Obligation: ws999 is required by its international gaming licence and applicable anti-money laundering regulations to collect, verify, and retain certain categories of personal data. This processing is carried out to comply with legal obligations applicable to the Platform.
- Legitimate Interests: ws999 processes certain technical and device data, and conducts fraud monitoring, on the basis of our legitimate interest in protecting the integrity of the Platform and the safety of all users. We have balanced these interests against user privacy rights and determined they are proportionate.
- Consent: Where processing is based on your consent — primarily marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
§ 5 Cookies & Tracking Technologies
5.1 What Are Cookies
Cookies are small text files stored on your device by your web browser when you visit the ws999 Platform. They allow the Platform to recognise your device on return visits, maintain your session state, and gather aggregated analytics data. ws999 uses first-party cookies only — we do not permit third-party advertising networks to place tracking cookies on our Platform.
5.2 Cookie Categories We Use
- Strictly Necessary Cookies: Required for the Platform to function — session authentication, security tokens, and user preference storage. These cannot be disabled without breaking core functionality.
- Analytics Cookies: Used to understand how users navigate the Platform in aggregate — page views, session duration, and feature engagement. All analytics data is anonymised before processing.
- Functional Cookies: Remember your language preference, responsible gaming settings, and notification preferences across sessions.
5.3 Managing Cookies
You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to use the ws999 Platform, including the ws999 Login function. Instructions for managing cookies are available in your browser's settings menu.
§ 6 Sharing & Disclosure
ws999 does not sell, rent, or trade your personal data. We share data only in the following defined circumstances, and only to the extent strictly necessary for each purpose:
- Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Allied Bank, SadaPay, and USDT TRC20 gateway providers receive transaction data necessary to process your deposits and withdrawals. Each processor is bound by their own data protection obligations and financial regulations.
- KYC & Identity Verification Providers: ws999 uses licensed third-party identity verification services to conduct document checks and liveness verification. These providers process your KYC data under strict data processing agreements and are prohibited from using your data for any other purpose.
- Regulatory & Licensing Authorities: ws999 may be required to disclose account, identity, or transaction data to our licensing authority, financial intelligence units, or law enforcement agencies where legally compelled to do so. ws999 will not notify you of such disclosures where prohibited by law from doing so.
- Fraud Prevention Networks: Certain anonymised or pseudonymised risk signals may be shared with industry fraud prevention networks to protect the Platform and its user community from coordinated abuse.
- Professional Advisors: Legal, compliance, and audit professionals engaged by ws999 may access relevant data under strict confidentiality obligations in the course of providing their services.
What We Never Do: ws999 will never share your personal data with gambling affiliate marketers, data brokers, advertising networks, or any third party for commercial profiling purposes. Any entity claiming to be a ws999 data partner for marketing purposes is not authorised and should be reported to
[email protected].
§ 7 International Data Transfers
As an internationally licensed platform, ws999 may process and store your personal data on servers located outside of Pakistan. Where such transfers occur, ws999 ensures appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Privacy Policy.
Safeguards applied to international transfers include: contractual data processing agreements incorporating standard data protection clauses; transfer only to jurisdictions recognised as providing adequate data protection standards; and technical security measures ensuring data is encrypted both in transit and at rest regardless of geographic location.
Your Assurance: Regardless of where your data is physically stored, ws999's obligations to you under this Privacy Policy remain fully enforceable and unchanged. The geographic location of a server does not diminish the rights you hold as described in Section 9.
§ 8 Data Retention
ws999 retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by law or our licensing obligations. The following retention schedule applies:
| Data Category |
Retention Period |
| Account registration data |
Duration of account + 5 years post-closure |
| KYC identity documents |
Duration of account + 5 years post-closure |
| Financial transaction records |
7 years (AML regulatory requirement) |
| Gaming session records |
3 years post-session |
| Responsible gaming records |
Duration of account + 5 years post-closure |
| Support correspondence |
3 years from last interaction |
| Technical/device logs |
90 days rolling |
| Marketing consent records |
Until consent withdrawn + 1 year |
Upon expiry of the applicable retention period, ws999 will securely delete or irreversibly anonymise your personal data. Anonymised data (from which you cannot be identified) may be retained indefinitely for aggregate analytics and platform improvement purposes.
§ 9 Your Rights
As a ws999 user, you hold the following rights over your personal data. You may exercise any of these rights by contacting our support team via live chat or emailing [email protected]. ws999 will respond to all valid requests within 30 days.
Right of Access
Request a copy of all personal data ws999 holds about you, free of charge.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data without undue delay.
Right to Erasure
Request deletion of your data where there is no legal basis for continued retention.
Right to Restriction
Ask us to restrict processing of your data while a dispute or objection is pending.
Right to Portability
Receive your data in a structured, machine-readable format for transfer to another service.
Right to Object
Object to processing based on legitimate interests, including direct marketing at any time.
Identity Verification for Requests: To protect your data from unauthorised access, ws999 may ask you to verify your identity before processing a data subject request. This is a standard security measure and does not represent an attempt to obstruct your rights.
§ 10 Children & Minors
The ws999 Platform is strictly intended for adults aged 21 years and above. ws999 does not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory date of birth collection and age verification steps specifically designed to prevent underage access.
If a Minor Has Accessed ws999: If you believe that a person under the age of 21 has registered on or accessed the ws999 Platform — including through use of your account credentials — please contact us immediately via live chat. ws999 will suspend the account, delete all associated data of the minor, void any gaming activity, and work with you to secure your account without delay.
ws999 strongly encourages parents and guardians in Pakistan to use parental control software and to maintain the confidentiality of their ws999 Login credentials to prevent accidental or unauthorised access by minors.
§ 11 Security Measures
ws999 implements a comprehensive, layered security programme to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key technical and organisational measures include:
- TLS 1.3 Encryption: All data transmitted between your device and the ws999 Platform is encrypted using industry-standard Transport Layer Security protocols.
- AES-256 Encryption at Rest: All personal and financial data stored on ws999 servers is encrypted at rest using AES-256, an encryption standard used by financial institutions and governments worldwide.
- Access Controls: Personal data is accessible only to ws999 staff with a documented business need. Role-based access controls and multi-factor authentication are enforced for all internal systems.
- Audit Logging: All access to personal data by ws999 staff is logged and subject to regular audit review. Anomalous access patterns trigger automated alerts.
- Third-Party Security Audits: ws999 undergoes periodic security assessments and penetration testing conducted by independent cybersecurity professionals.
- Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, ws999 will notify affected users and relevant authorities in accordance with our obligations under applicable data protection law.
Your Role in Security: ws999's security measures are most effective when combined with good security practices on your end. Keep your ws999 Login password unique and strong, enable any two-factor authentication options available in your Account, and never share your login credentials with anyone — including people claiming to be ws999 staff. ws999 staff will never ask for your password.
§ 12 Changes to This Policy
ws999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, ws999 will notify registered users via the email address on file and display a prominent notice on the Platform for at least 30 days following publication of the revised policy.
The "Effective Date" displayed at the top of this Privacy Policy indicates when the current version came into force. Previous versions of the Privacy Policy are archived and available upon request by contacting our support team.
Continued use of the ws999 Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you disagree with any material change, you should cease using the Platform and contact us to arrange account closure and data handling in accordance with your rights under Section 9.
Last Updated: January 2026. For any questions about this Privacy Policy or how ws999 handles your personal data, please contact our team via live chat (available 24/7) or email us at
[email protected]. We are always happy to explain our data practices in plain language — legal documents should not feel like a barrier between you and understanding how your data is used.